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Evidence Guide: ICANWK401A - Install and manage a server

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICANWK401A - Install and manage a server

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare to install a server

  1. Prepare for work, according to site-specific safety requirements and enterprise OHS processes and procedures
  2. Obtain server applications and features from appropriate person
  3. Choose the most suitable operating system features and network services with reference to required server solution and technical requirements
  4. Review required installation options
  5. Analyse data migration requirements
  6. Back up local data in preparation for installation
  7. Arrange access to site and advise client of deployment and potential down time
Prepare for work, according to site-specific safety requirements and enterprise OHS processes and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain server applications and features from appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Choose the most suitable operating system features and network services with reference to required server solution and technical requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review required installation options

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse data migration requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Back up local data in preparation for installation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange access to site and advise client of deployment and potential down time

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Install server as required by the specification

  1. Create disk-partitioning scheme
  2. Create file systems and virtual memory
  3. Install network operating system
  4. Install and configure server applications and network services
  5. Reconnect and reconfigure connectivity devices
  6. Patch the operating system and applications to ensure maximum security and reliability
  7. Restore local data to new server
Create disk-partitioning scheme

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create file systems and virtual memory

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Install network operating system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Install and configure server applications and network services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reconnect and reconfigure connectivity devices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Patch the operating system and applications to ensure maximum security and reliability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Restore local data to new server

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure and administer the server

  1. Configure network directory service
  2. Create and manage accounts to facilitate security and network access
  3. Configure user environment using operating system policies and scripts
  4. Create directory structure and quotas to meet client requirements
  5. Configure and manage print services
  6. Set the security, access and sharing of system resources to meet client requirements
  7. Implement security policy to prevent unauthorised access to the system
  8. Implement backup and recovery methods to enable restoration capability in the event of a disaster
  9. Configure update services to provide automatic updates for operating system and applications
Configure network directory service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create and manage accounts to facilitate security and network access

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure user environment using operating system policies and scripts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create directory structure and quotas to meet client requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure and manage print services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set the security, access and sharing of system resources to meet client requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement security policy to prevent unauthorised access to the system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement backup and recovery methods to enable restoration capability in the event of a disaster

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure update services to provide automatic updates for operating system and applications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and test the server

  1. Test server for benchmarking against client specification and requirements according to test plan, and record outcomes
  2. Analyse the error report and make changes as required
  3. Use troubleshooting tools and techniques to diagnose and correct server problems
  4. Test required changes or additions
  5. Validate changes or additions against specifications
Test server for benchmarking against client specification and requirements according to test plan, and record outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the error report and make changes as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use troubleshooting tools and techniques to diagnose and correct server problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test required changes or additions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate changes or additions against specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete documentation and clean up worksite

  1. Make and document server configuration and operational changes
  2. Complete client report and notification of server status
  3. Clean up and restore worksite to client’s satisfaction
  4. Secure sign-off from appropriate person
Make and document server configuration and operational changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete client report and notification of server status

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clean up and restore worksite to client’s satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Secure sign-off from appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

install and configure server

configure network connectivity

manage the server operating system, including user accounts, file, network directory and print services

perform backup and recovery

update operating system and software

monitor and test server

troubleshoot server and network failures.

Candidates should demonstrate competency in at least two different network operating systems.

Context of and specific resources for assessment

Assessment must ensure access to:

site where server installation may be conducted

relevant server specifications:

cabling

networked (LAN) computers

server diagnostic software

switch

client requirements

WAN service point of presence

workstations

relevant regulatory documentation that affects installation activities

appropriate learning and assessment support when required.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate installing or updating a server

verbal or written questioning of required skills and knowledge

evaluation of prepared report that outlines testing procedures, test results and recommendation to server changes.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

communication skills to liaise with internal and external personnel on technical, operational and business-related matters

literacy skills to:

interpret technical documentation

write reports in required formats

numeracy skills to:

take test measurements

interpret results

evaluate performance and interoperability of network

planning and organisational skills to plan, prioritise and monitor own work

problem-solving and contingency-management skills to:

adapt configuration procedures to requirements of network

reconfigure depending on differing operational contingencies, risk situations and environments

research skills to interrogate vendor databases and websites to implement different configuration requirements to meet security levels

technical skills to:

select and use server and network diagnostics

test application software and hardware to suit different network applications.

Required knowledge

features of:

current network operating systems (NOS)

current server applications compatibility issues and resolution procedures

broad knowledge of:

compatibility issues and resolution procedures

desktop applications and operating systems as required

documentation skills for networks

error logging and reporting

high availability options for file systems, such as RAID and replication

network directory services

network service configuration

performance tuning options

user authentication

detailed knowledge of:

best practice for implementing backup and recovery procedures

boot process

operating system help and support utilities

operating system installation methods, including installation from: CD or DVD, universal serial bus (USB) boot disk, network and script (automated install)

print management

process and task management, including process termination

task-scheduling utilities

troubleshooting tools and techniques, including network diagnostic utilities

user account and password management.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Server applications may include:

database and data warehousing

directory services

file sharing

line of business applications

management

messaging

name services

network and remote access

printer sharing

terminal services

web applications.

Appropriate person may include:

authorised business representative

client

information technology (IT) support manager

network administrator

network manager

small or medium enterprise (SME) customer

small office home office (SOHO) customer

supervisor.

Network services may include:

dynamic host configuration protocol (DHCP)

dynamic name system (DNS)

file transfer protocol (FTP)

firewall

hypertext transfer protocol (HTTP or HTTPS)

internet message access protocol (IMAP)

network file system (NFS)

network time protocol (NTP)

post office protocol (POP)

proxy

server messages block (SMB)

simple mail transfer protocol (SMTP)

simple network management protocol (SNMP)

structured query language server (SQLS)

transmission control protocol or internet protocol (TCP/IP).

Requirements may be in reference to:

business

database

network

people in the organisation

platform

system.

Client may include:

external organisations

individuals

internal departments

internal employees.

Disk partitioning scheme may include:

extended partitions

logical partitions

logical volumes

partitions

RAID

swap space.

File systems may include:

EXT

FAT

HFS+

NFS

new technology file system (NTFS).

Network operating system may include the latest versions of:

Linux

Mac

Unix

Windows.

Network directory service may include:

Hesiod

Kerberos

LDAP

NIS

Novell Directory Services (NDS)

Red Hat Directory Services

SMB or Samba

Windows Active Directory Services.

Accounts may include:

computer accounts

groups

other objects defined by the operating system (OS) or network directory service

system and application accounts

user accounts.

User environment may include:

automatic mounting or mapping of file systems or network shares

login defaults and options

password security, including length, ageing and expiry

user-desktop environment.

Print services may include:

print drivers

print queues

print server

print spool location

printer pools.

System resources may include:

applications

databases

files and directories

network file systems or shares

printers

SharePoint sites

websites.

Security policy may include:

firewall

SE Linux

Windows Group Policy.

System may include:

business

computers

database system

financial system

information system

management system

network

software

website.

Backup and recovery may include:

automated backups using operating system backup and job scheduling tools

backup and recovery of mail systems

backup and recovery of network directory service objects

backups using third-party software

database backup and recovery

volume-shadow copies.

Update services may include:

Pup

Red Hat Network

Windows Server Update Services

Yum.

Server problems may include:

disk failure

email hostname resolution

internet connectivity logged system errors

misconfigured networking.